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I really appreciate the prompt response to my plumbing problems. The genuine concern and friendliness of the office staff is great! Thank you!

—R. Tucker, West Bloomfield, MI
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Customer Satisfaction Survey
Thank you so much for using our services! Our commitment to quality has no limits. We only staff licensed (journeyman or master) plumbers and Nate certified HVAC technicians. Our office staff is experienced and highly trained in all aspects of customer service. One new addition to our services is that a member of our staff (NOT an answering service) answers the phone from 7am – 10pm every day of the week! This means that if you decide at 9:00 at night that you want to schedule a plumber to come out to your house tomorrow – call us! We can schedule that for you! All of our staff and owners attend regular, on going training both in-house, and off site. Many of these sessions are even out of state! Sure it costs us more to provide that level of service, but it’s worth it to us have 100% confidence in who is representing our company.

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Contact Information
* First Name
* Last Name
* Address of Service
* Email address
* Best Phone Number ( ) Home Cell Work
  
Please take a moment to fill out this survey, and help us in our continued commitment to quality and customer service.
1) Was our office staff friendly and helpful? Yes No
Comments
   
2) Was the plumber/technician friendly, helpful and knowledgeable? Yes No
Comments
   
3) Did you have the work done that our service technician or plumber proposed to you? Yes No N/A
   
   

4) If you did not have the work done that was proposed to you, what was the reason you choose not to?

Pick all that apply.

Comments:

 I plan on having it done soon
I have to consult with my spouse
I feel that the price quoted was too high
I want to wait until it becomes a problem
   
5) If you did have the work done, was it done to your satisfaction? Yes No
Comments:
   
6) If this was a warranty call, was the repair done to your satisfaction? Yes No
   
7) Overall, what do you feel we could have done better for you?
   
8) What did you like about our service, or what do you feel we did well?
   
9) Please give a number rating to each of the following, based on importance to you. Use 5 for “extremely important” and 1 for “not important at all”.
Quality of work 1 2 3 4 5
Quality of parts installed 1 2 3 4 5
Feeling safe 1 2 3 4 5
Price 1 2 3 4 5
Explanation of work and quote given BEFORE the work is performed 1 2 3 4 5
Cleanliness 1 2 3 4 5
Explanation and instructions AFTER the work is performed 1 2 3 4 5
Reputation of company 1 2 3 4 5
Positive interaction of the office staff 1 2 3 4 5
   
10) Do you have any additional comments for us?



Professional Affiliations ACCA    Angie's List     NATE     Bloomfield-Birmingham Chamber of Commerce
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