Exclusive "No Lemons" Guarantee

We realize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemons” guarantee on our “Risk Free” systems. Simply stated, should the compressor in your air conditioner fail during the first five years of ownership, or should the heat exchanger in your furnace crack during the first ten years of ownership, we will remove the “Lemon” and install a brand new furnace or air conditioner. If you’ve ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.

Risk Free System 100% Money Back Guarantee

Thornton & Grooms guarantees that during the entire first year that you own your new system, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and cheerfully refund the entire amount of your investment.

Performance Guarantee

Thornton & Grooms guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years.

Satisfaction Guarantee

Thornton & Grooms 's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.