FAQ
Click a category to view it's Frequently Asked Questions
How important is an EnergyGuide Label?
What should I do in case of an emergency like water dripping from my ceiling?
Can I troubleshoot my system before I call in for a repair?
How Can I Improve My Indoor Air Quality? What Terms Do I Need to Know?
Allergies and asthma run in my family. How can I improve my indoor air quality?
What can I do to help the allergy and asthma sufferers in my home?
Our home is so dry and uncomfortable in the winter. Is there anything we can do?
What can I do in my home to insure cleaner, safer air for my family to breathe?
I have friends and relatives that have installed UV lights on their furnace. What are they for?
What’s that black stuff on my ceilings and vents?
Should I be concerned about carbon monoxide?
Should I get my ducts cleaned?
Why should homeowners schedule annual maintenance inspection on their heating and cooling systems?
Before calling for service on my furnace (or AC) is there anything I should check first?
Should I close HVAC vents in rooms I don’t use a lot in order to save money?
Should a thermostat be set to “auto” or “on”?
How do I know if I should repair or replace my current heating and/or air conditioning system?
Why should I replace my existing heating or air conditioning system?
Is There Anything I Can Do If My Air Conditioning Isn’t Cooling Well?
What causes your air conditioning unit to frost over?
How Is Sizing Determined for my Heating and Cooling Unit? Is the size important?
The heating and cooling system is not working well in several rooms in my home. What should I do?
How Often Should I Replace my Furnace Filter?
What are furnace ratings?
How can I identify the reasons for high home energy costs?
How can I improve the ventilation in my home?
Why do I need to clean my filter regularly?
What regular maintenance do heating and air conditioning systems need?
Should I close registers and doors to areas of my home I’m not using?
Besides changing my filters, what maintenance should I do on my HVAC?
What is a good temperature to set my thermostat?
What are some signs that might indicate I have a problem with my HVAC system?
I have very cold and very warm rooms in my home. Is there anything I can do?
When replacing the outdoor unit, do I need to replace the indoor unit as well?
Do I really need to have my air ducts professionally cleaned?
How long should my furnace last?
How often should I have my system serviced?
My furnace and air conditioner are both new, do I really need to have it cleaned?
During the winter the fan occasionally shuts off on my heat pump outside unit, then restarts. Why?
Why is the upstairs of my house always hotter in the summer & cooler in the winter?
What kind of maintenance can be done manually?
What system is best for my home and my budget?
How can I save money on a heating or air conditioning system?
What should I look for in a home comfort system?
My kitchen faucet sprays out the sides and the flow is less than normal. Do I need a new faucet?
Why doesn’t water enter the bowl when I try to flush my toilet?
Why does my toilet randomly empty itself of water without being flushed?
What are Some Easy Ways to Lower My Water Bill?
What are some indications that I have a leak in my plumbing?
Is a chemical-based drain cleaner safe to use?
I have a clogged toilet, what should I do?
Why Doesn’t My Dishwasher Completely Drain at the End of the Cycle?
What can cause drain problems?
How Can I Get Rid of the Foul Smell in my Garbage Disposal?
Should I be concerned if my toilet is running?
What Causes the White Residue on my Dishes?
I am getting a foul odor from a bathroom in our basement. What can I do?
What Causes the White Substance on My Faucet? What Can I Do About It?
Why is water backing up into my sink while I run the dishwasher?
What happens when roots get inside water/sewer lines and what can I do?
Should I be concerned if my toilet is leaking?
Our kitchen drain has taken longer than usual to drain. What should we do?
Why is my water pressure so low?
Why does my water heater not work as well as it used to?
When I turn on the faucet I hear a whining sound. What is wrong?
What causes my faucet to drip?
I hear a rumbling sound coming from the water heater. What could cause this?
How do I get my toilet tank to stop overflowing?
If my drain is clogged, should I use a chemical drain cleaner before I call a plumber?
Why doesn’t water enter the bowl when I try to flush my toilet?
Why does my basement toilet “sweat” is there anything I can do to prevent this?
My water has a funny smell to it almost like rotten eggs. What is causing this and what can I do?
What should I do if have a major leak in my home?
My plumbing and drainpipes rattle all of the time. What causes this and what can I do?
I think I have a leaky toilet. How do I know if it leaks and what should I do?
Is there something besides a leaking faucet and/or pipes that can contribute to a high water bill?
Why does a plumbing system need a vent? Where is it located and what does it do?
My toilet is always running. Is there anything I can do myself to fix this?
What is a vent and what does it do?
Why do I have hot water in my toilet?
General
How important is an EnergyGuide Label?
What should I do in case of an emergency like water dripping from my ceiling?
Can I troubleshoot my system before I call in for a repair?
Air Quality
How Can I Improve My Indoor Air Quality? What Terms Do I Need to Know?
Allergies and asthma run in my family. How can I improve my indoor air quality?
What can I do to help the allergy and asthma sufferers in my home?
Our home is so dry and uncomfortable in the winter. Is there anything we can do?
What can I do in my home to insure cleaner, safer air for my family to breathe?
I have friends and relatives that have installed UV lights on their furnace. What are they for?
What’s that black stuff on my ceilings and vents?
Should I be concerned about carbon monoxide?
Should I get my ducts cleaned?
Heating & Cooling
Why should homeowners schedule annual maintenance inspection on their heating and cooling systems?
Before calling for service on my furnace (or AC) is there anything I should check first?
Should I close HVAC vents in rooms I don’t use a lot in order to save money?
Should a thermostat be set to “auto” or “on”?
How do I know if I should repair or replace my current heating and/or air conditioning system?
Why should I replace my existing heating or air conditioning system?
Is There Anything I Can Do If My Air Conditioning Isn’t Cooling Well?
What causes your air conditioning unit to frost over?
How Is Sizing Determined for my Heating and Cooling Unit? Is the size important?
The heating and cooling system is not working well in several rooms in my home. What should I do?
How Often Should I Replace my Furnace Filter?
What are furnace ratings?
How can I identify the reasons for high home energy costs?
How can I improve the ventilation in my home?
Why do I need to clean my filter regularly?
What regular maintenance do heating and air conditioning systems need?
Should I close registers and doors to areas of my home I’m not using?
Besides changing my filters, what maintenance should I do on my HVAC?
What is a good temperature to set my thermostat?
What are some signs that might indicate I have a problem with my HVAC system?
I have very cold and very warm rooms in my home. Is there anything I can do?
When replacing the outdoor unit, do I need to replace the indoor unit as well?
Do I really need to have my air ducts professionally cleaned?
How long should my furnace last?
How often should I have my system serviced?
My furnace and air conditioner are both new, do I really need to have it cleaned?
During the winter the fan occasionally shuts off on my heat pump outside unit, then restarts. Why?
Why is the upstairs of my house always hotter in the summer & cooler in the winter?
What kind of maintenance can be done manually?
What system is best for my home and my budget?
How can I save money on a heating or air conditioning system?
What should I look for in a home comfort system?
Plumbing
My kitchen faucet sprays out the sides and the flow is less than normal. Do I need a new faucet?
Why doesn’t water enter the bowl when I try to flush my toilet?
Why does my toilet randomly empty itself of water without being flushed?
What are Some Easy Ways to Lower My Water Bill?
What are some indications that I have a leak in my plumbing?
Is a chemical-based drain cleaner safe to use?
I have a clogged toilet, what should I do?
Why Doesn’t My Dishwasher Completely Drain at the End of the Cycle?
What can cause drain problems?
How Can I Get Rid of the Foul Smell in my Garbage Disposal?
Should I be concerned if my toilet is running?
What Causes the White Residue on my Dishes?
I am getting a foul odor from a bathroom in our basement. What can I do?
What Causes the White Substance on My Faucet? What Can I Do About It?
Why is water backing up into my sink while I run the dishwasher?
What happens when roots get inside water/sewer lines and what can I do?
Should I be concerned if my toilet is leaking?
Our kitchen drain has taken longer than usual to drain. What should we do?
Why is my water pressure so low?
Why does my water heater not work as well as it used to?
When I turn on the faucet I hear a whining sound. What is wrong?
What causes my faucet to drip?
I hear a rumbling sound coming from the water heater. What could cause this?
How do I get my toilet tank to stop overflowing?
If my drain is clogged, should I use a chemical drain cleaner before I call a plumber?
Why doesn’t water enter the bowl when I try to flush my toilet?
Why does my basement toilet “sweat” is there anything I can do to prevent this?
My water has a funny smell to it almost like rotten eggs. What is causing this and what can I do?
What should I do if have a major leak in my home?
My plumbing and drainpipes rattle all of the time. What causes this and what can I do?
I think I have a leaky toilet. How do I know if it leaks and what should I do?
Is there something besides a leaking faucet and/or pipes that can contribute to a high water bill?
Why does a plumbing system need a vent? Where is it located and what does it do?
My toilet is always running. Is there anything I can do myself to fix this?
What is a vent and what does it do?
Why do I have hot water in my toilet?
