Farmington Hills, MI, (February 4, 2013) –Thornton & Grooms, a top local heating and cooling company, is proud to announce that they have been chosen as “Best Contractor Work for” by The Air Conditioning, Heating and Refrigeration News, a leading national industry publication. Thornton and Grooms was chosen for not only being dedicated to serving customers and the community, but also for the ample opportunity for personal and professional development they offer to their employees.
Thornton and Grooms co-owners Matt and Mike Bergstrom and Dave Knight say their recipe for success is easy: Choose the right employees. They make sure employees possess the core values of the company:
· Team players;
· People who love their job, love people, and enjoy helping out other people;
· Do whatever it takes to take care of the customer; and
· Professionalism with humility
Says Knight, “We take the time to ensure that all of our employees are the right fit. Then, we take care of them and they take care of our customers. It’s a system that has worked well for 75 years.”
Staff members are highly trained in their respective fields. Technicians go through Nexstar’s “Service System,” NATE certification, and several hours of monthly technical training. They also have safety training every month and participate in as many local training seminars as possible. Customer service representatives and dispatchers go through Nexstar call center training in their first year.
But beyond best-of-the-best training in their field, every person at Thornton and Grooms is encouraged to help others while he or she is working. “If an employee sees that someone is struggling and either really can’t afford what we do or are just down and out and needs some help, we empower them to ask to help, nominate that person for our Hearts and Heroes program, or take themselves off the clock and fix the problem,” says Matt Bergstrom. “This gets the entire organization involved in the charitable habit and joy of helping others.”
The company mission at Thornton and Grooms doesn’t stop at customer and community service. Employees are top priority as well. As one employee stated, “They pay very well. We make really good money…But more importantly to me, they treat us good. That’s more important than money.”
And how do the employees feel about the Bergstroms and Knight? “The owners take a lot of pride in knowing us on a personal level. You don’t feel like a number, you feel like a person who has an opinion. They’re always looking out for you, they always care. They’re just good people.”