Contracting Business, a national publication serving the heating, cooling, and ventilation industry, recently featured Thornton & Grooms, a top local heating and cooling company, as a model of innovation and charity.
In the article, Contracting Business discusses the latest technology that Thornton & Grooms is using, Wrightsoft. This software allows Thornton & Grooms to be incredibly precise when giving estimates of the size of heating and cooling system that a customer needs. They use the Wrightsoft software on tablets to give customers an immediate, interactive estimate in the customer’s price range, whether it’s for a simple furnace and air conditioning system, a geothermal system, or for an estimate that includes duct work as well.
“We’ve learned of the need to invest in the right technology and the advantages it offers,” Dave Knight, owner of Thornton & Grooms, says.
Thornton & Grooms relies heavily on its estimating system. They offer a five-year guarantee for home comfort, and will replace equipment if comfort isn’t maintained. “If we estimate for and install the wrong equipment, it will cost us a lot of money,” says Knight. “But, thanks to the accuracy of this software, we’ve yet to have to replace any equipment.”
Their guarantee and excellent customer service have earned them the reputation of being one of the most reliable sources for handling the tough heating and cooling challenges in the Detroit area.
Along with its innovation and customer service record, Contracting Business highlighted the strong ethic for community service that Thornton & Grooms is known for. In the past four years alone, Thornton & Grooms has donated more than $30,000 to local charities. Among other charitable causes Thornton & Grooms supports, the Contracting Business article focuses on the Hearts & Heroes Award that has awarded heating, cooling and plumbing equipment to local families; the annual blanket and coat drive to benefit homeless shelters; and the annual food drive, proceeds from which are donated to food banks.